We truly value your shopping experience with us and always strive to maintain the best quality standards. In case you face any issue with your order, we are here to help.
Returns or exchanges are only applicable in the following situations:
Product received in damaged condition
Missing item(s) in the parcel
Wrong product received
To process any return, exchange, missing item, or damage claim, a proper parcel opening video is compulsory.
The video must:
Be clear and uncut
Start before opening the sealed parcel
Clearly show the shipping label and all items inside the package
Unfortunately, claims without an opening video may not be accepted, as this helps us verify issues fairly and securely.
Any issue must be reported within 48 hours (2 days) from the time the parcel is marked as delivered.
Requests raised which can be raised by sending us a video on 9315937472 after this timeframe may not be eligible for return or exchange approval.
We may not be able to offer returns/exchanges in cases such as:
Change of mind after purchase
Minor color variations due to lighting/screen differences
Claims raised without an opening video
Requests made after the allowed reporting period
We appreciate your understanding and cooperation ♡